Category: Merchant Stories
How Doc Ford’s Rum Bar and Grille Transformed From A Novel To A Successful Restaurant Chain
Sanibel’s cool gulf breezes lured him from a life of danger. Its dark undercurrents threatened to destroy him. After ten years of living life on the edge, it was hard...
How Shukuu Izakaya Uses “Educational Selling” To Grow Its Business
Sake, the Japanese rice wine, is Luis’s idea of a great drink. Sake is hugely popular in Japan, but not commonly drunk overseas, as people default to more familiar alcohol...
The “Menu Test”: How Beriwell Creates New Dishes That Customers Love
Can you stuff yourself silly with ice cream… and still improve your health and boost your immune system? Apparently, you can. Dashanta (Dash for short), the founder of Beriwell, has...
Hyde & Co: How To Reinvent Your Restaurant To Capture New Audiences And Grow Your Business
Dr Jekyll and Mr. Hyde. First published in 1886, it is a classic novel about a London lawyer who investigates strange occurrences between his friend, Dr Henry Jekyll and the...
How Relentless Customer Obsession Helped A Poke Theory Grow Its Business
At 24 and 26 respectively, Joey and Vannessa are as young as the waiters and waitresses they employ. Yet, they are already owners of 2 successful restaurants – A Poke...
Timothy Ong: The Palmary’s Founder Shares The Story Behind The “Most Humbling Phase” In His Life
Tim was the classic “Singaporean ah beng” story. He skipped school, smoked, skated, and had poor grades. At a young age, he was already condemned to be someone who will...
How Katto Grew Their Business By Listening To Their Customers
The age 27 is not an age you typically associate with owning a restaurant. Yet, Gabriel Liong, together with his brother Mathieu, are the proud owners of Katto, a poke-bowl...
How Coffee Bean & Tea Leaf Used Millennial Marketing to Build a $500M Franchise
There are a lot of coffee shops in this world. In spite of this fact, Coffee Bean & Tea Leaf (CB&TL) has managed to dominate the industry. The brand is...
